...I’ve lived in Tewksbury for 42 years and attended many wakes...but never really appreciated
what a wonderful service you provide…I want to thank you and your staff for making one of
life’s more difficult days a little easier…from the first telephone call to the final goodbye…
I couldn’t have imagined making it through the last few days without your help.
... Thank you so much for the excellent job you and your staff did during the wake and funeral of
[writer’s mother]. You made a very difficult time a little easier and I wanted you to know we all
noticed. I appreciate the attention to detail...and your careful consideration of my requests... it
was great to relax and leave it all in your hands... Your work is more than an occupation to
families like ours...
... “Thank You” for being so nice at the time of [writer’s mother] passing. You made a difficult
...[we] would like to thank you very much for your kindness and guidance...we were quite
confused and overwhelmed...but in the end everything went beautifully. [Regarding other family
members, commenting on our employee] ...they couldn’t say enough as to his kindness and how
well he made things to make them feel at ease and comfortable at such a difficult time...
...I also want to personally thank you for helping us get through a tough few days. You truly
make a difficult situation easier to deal with by your warmth and your professionalism.
... [we] would like to thank you for making this whole process bearable. We really appreciated
your professionalism...at this very difficult time. I would also like to share with you that we
received many compliments on how smoothly things went during [the wake and funeral] from
many of [writer’s spouse] family members...